Your customer is struggling.
Support knows.
You don't.

SalesFlow Pro finds the account owner in Salesforce the moment a Freshdesk ticket arrives, puts the deal context on the ticket, and tells the owner. Nobody has to find out on the renewal call.

Request a Demo → See How It Works

How it works

Sales context, right inside the ticket

When a customer writes in, SalesFlow asks your CRM who owns the account and posts the answer as a private note on the ticket. If your CRM holds duplicate records for the same company, SalesFlow settles them first, so your agent sees one owner instead of several.

SalesFlow asks your CRM who owns the account, puts the answer in the ticket, and gives the owner a heads-up.

What it does

Three things, done before your agent asks

SalesFlow works the ticket the moment it arrives, using the records you already keep in your CRM.

Helpdesk
Ticket
#4821
Subject
Shipment tracking not updating
Status
Open
Requester
jane@acme-logistics.example

Hi, our shipment tracking stopped updating this morning. Can someone take a look?

Private note · SalesFlow
Account owner: Dana Ruiz
Open opportunity: Negotiation
Your CRM
Account Acme Logistics
Account Owner
Dana Ruiz · Account Executive
Type
Customer
Website
acme-logistics.example
Opportunity
Fleet Expansion
Stage
Negotiation
Close Date
14 Oct 2026
Last Activity
9 Sep 2026

Standard Account and Opportunity fields. No custom objects to configure.

Your CRM
  • Lead Acme Logistics Inc No owner
  • Contact Jane Aldridge acme-logistics.example
  • Account Acme Logistics (trial) Ray Benton · Inactive
  • Account Acme Logistics Dana Ruiz · Customer

Four records matched on the email domain acme-logistics.example. SalesFlow settles them to one owner before the agent sees the ticket.

Email to the owner
From
SalesFlow Pro <notifications@zephyrdyne.com>
To
Dana Ruiz
Subject
Acme Logistics opened ticket #4821
SalesFlow Pro

Acme Logistics has opened a support ticket. You are the account owner, so here is what came in.

Account
Acme Logistics
Opportunity
Fleet Expansion · Negotiation
Ticket
#4821 · Shipment tracking not updating
Requester
jane@acme-logistics.example
View ticket

Sent by SalesFlow Pro because you are the account owner in your CRM.